recent projectsadventures
BOdy of work
Well, hello there.
Email me if you want to see other work I’ve got behind the curtain, or if you want a tour through the weeds on some working files.
Designing for Patients in Complex Care
Health Navigation, Patient Experience, UX Research, Service Design
I led product design for a health navigation system at a major Midwestern health system, working from research through prototyping to executive demos.
Patients navigating complex care pathways — scheduling, consent, next steps — often hit friction at the moments that matter most. A lack of information and trust in the system can cause delays and exacerbate health problems. We focused on trust, accessibility, and clear language. Importantly, we also didn’t want to make the patient download yet another app.
CHEWY
As Lead UX on the Chewy Storefront, I partnered with product teams across multiple business verticals, working on the full arc of the customer experience.
My work spanned cart and checkout optimization, post-purchase experience, and Chewy’s Gift Card launch and rollout— a cross-vertical initiative that brought together UX, content design, and engineering teams at scale.
Untangling Checkout
Returning customers were abandoning checkout at an alarming rate.
I worked with research and product to design and implement a new workflow to guide customers through a streamlined checkout process and improve customer success.
Operation camp
Nonprofit, Fundraising, Brand Awareness, Community Building
For twelve years, I was on the board of OperationCamp, a small (single-digit headcount) A 501(3)C non-profit organization that raised money to send children of fallen US service members to summer camps at little or no cost to the surviving parent or guardian. We sent over 100 kids in that time. We can't take away their grief, but we could give them a place to make new friends, skills, and memories - and a chance for their caretakers to rest.
I designed, built, and maintained the website through Squarespace, guided the founder through updates, helped plan and facilitate fundraisers, built obstacle courses, and entertained kids.
The toughest work was explaining to folks why we have to do it.