https://www.jesseperry.info/resume daily 0.75 2026-03-12 https://www.jesseperry.info/portfolio daily 0.75 2026-03-25 https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611681282022-VMJ179WQ2YEZFG54349G/clipped+mochi+checkout.png Portfolio Returning customers were abandoning checkout at an alarming rate. I worked with research and product to design and and implement a new workflow to guide customers through a streamlined checkout process and improve customer success. https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611694820048-2FSST215716EOTV1MTN6/thankyou-mobile-newnew.png Portfolio Customers previously had different experiences post-checkout on mobile web or desktop. The inconsistency made it difficult to communicate with the customer. I created an aligned experience and moved the tone from transactional to conversational, making the experience more personal, and inline with our brand voice. https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611670612851-7KBKOWROMUKHS5N8M7AA/opcamp.jpg Portfolio https://www.jesseperry.info/portfolio-chewy-checkout daily 0.75 2025-11-13 https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611609466911-VX7K5HTY87GYCAVE4EJD/Frame+252.png Portfolio - Chewy Checkout https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611773285745-UN5P8A7UMES9OALTL2Y2/comparison.png Portfolio - Chewy Checkout https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611772824904-HWDUQ7MC5RSYD7S2WZ60/ideating-notebook.jpg Portfolio - Chewy Checkout I apologize; I don’t actually expect anyone to be able to read my notes, but this is the thing I do before I start pushing pixels. https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611679081434-HZZVGYYQASGUGP8JYSUE/desktop-checkout-address-start.png Portfolio - Chewy Checkout Splitting the Choose & Add paths resulted in duplicate entries. https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611679305572-4I2ZE6SZCJ5ZQSVOA730/desktop-address-choose.png Portfolio - Chewy Checkout Library of addresses. The top left slot is currently applied, but it wasn’t clear. Also, so many boxes in boxes. https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611679433454-HSQSTS3WTCPERVSRL8SB/desktop-address-add.png Portfolio - Chewy Checkout Not awful, but could use some reorganization. https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611679169049-514X0TU8NMDV1N9PW05P/mochi-desktop-checkout-address-start.png Portfolio - Chewy Checkout https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611679372974-86SI40URGKMZLDLP8VAT/mochi-address-chose.png Portfolio - Chewy Checkout https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611679492298-F4WBI9AXAALH43LKYMIC/mochi-shipping-add-desktop.png Portfolio - Chewy Checkout https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611680385411-KIF60I3SREPWFYY0QL8P/desktop-giftcards.png Portfolio - Chewy Checkout https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611680722300-QJKACCLGRM3ACDKBXG1Z/desktop-payment.png Portfolio - Chewy Checkout https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611681350297-HJ5M90MAKLC3IRA2D6C9/clipped+livecheckout.png Portfolio - Chewy Checkout https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611681282022-VMJ179WQ2YEZFG54349G/clipped+mochi+checkout.png Portfolio - Chewy Checkout https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611774034267-DXFFQQ7KXIUR6ECPKCNH/checkout-notes.jpg Portfolio - Chewy Checkout My 10 minute presentation script to the CPO. Probably my favorite pitch to date. https://www.jesseperry.info/portfolio-chewy-confirmation daily 0.75 2022-06-08 https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611691070717-1AZY6CT7AAGYGN74OOJ0/thankyou-desktop-old.png Portfolio - Chewy Confirmation https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611690846189-5JDFXMI1M0BSQ1CHQY0V/thankyou-mobile-old.png Portfolio - Chewy Confirmation https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611768513871-AEC0F1I7IE0GFP4A2F4W/ty-sketches.jpg Portfolio - Chewy Confirmation There were a lot of direction we experimented with between where we started and where we landed. This one is pretty close to our end result. https://images.squarespace-cdn.com/content/v1/5fcf80646e950304d7812dea/1611694820048-2FSST215716EOTV1MTN6/thankyou-mobile-newnew.png Portfolio - Chewy Confirmation https://www.jesseperry.info/404 daily 0.75 2021-01-27 https://www.jesseperry.info/index-old daily 0.75 2025-02-25 https://www.jesseperry.info/index daily 1.0 2026-03-25 https://www.jesseperry.info/kind-words daily 0.75 2025-03-05 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Kind Words https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg Kind Words https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg Kind Words https://www.jesseperry.info/index-old-1 daily 0.75 2025-03-07